Shipping &
Delivery

Overview

Evorece currently ships exclusively within India. This Shipping Policy explains how your orders are processed, shipped, tracked, and delivered once you place an order on our platform.

Please read this policy carefully to understand what to expect after placing your order. By shopping with Evorece, you agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 1 business day after successful order confirmation and payment verification.

Processing times may be longer during sales, festive seasons, public holidays, or periods of unusually high demand. We will make every effort to keep you informed of any delays affecting your order.

Shipping Coverage

Evorece currently delivers across India, covering a wide range of pin codes through our logistics partners.

International shipping is not currently available. If you are located outside India, we are unable to fulfil your order at this time. Please refer to Section 14 for information on potential future international shipping.

Delivery Timelines

Estimated delivery times are generally between 5 to 10 business days from the date of dispatch, depending on your location within India.

Actual delivery times may vary due to a number of factors including your delivery location, adverse weather conditions, public holidays, courier delays, and other operational circumstances beyond our control.

Please note that estimated delivery dates provided at checkout are indicative and not guaranteed. Evorece is not liable for delays caused by factors outside our reasonable control.

Shipping Charges

A standard shipping charge of ₹99 applies per order. This charge will be clearly displayed during the checkout process before you complete payment, so there are no surprises.

Shipping charges are subject to change. Any changes will be reflected at checkout at the time of your order.

Free Shipping

Customers enjoy free shipping on orders with a cart value above ₹999. The free shipping discount will be automatically applied at checkout when your order meets the qualifying threshold.

Evorece reserves the right to modify, pause, or discontinue free shipping thresholds at any time. The applicable threshold at the time of your order will be reflected during checkout.

Courier Partners

Evorece primarily ships orders through Delhivery, one of India's leading logistics providers. Where Delhivery service is unavailable for a particular pin code or region, Evorece may use alternative authorised logistics partners to ensure your order is delivered.

The choice of courier partner for any given order is at Evorece's discretion and is based on serviceability and operational factors.

Order Tracking

Once your order has been dispatched, you will receive shipment tracking information via email or SMS to the contact details registered with your account.

You can track your order at any time by visiting our tracking page at /track-order. Tracking updates are provided directly by the courier partner and may take a short time to reflect after dispatch.

If you experience any issues with tracking, please contact our support team for assistance.

Incorrect Shipping Address

Customers are solely responsible for providing accurate and complete shipping information at the time of placing an order. Please double-check your shipping address before confirming your purchase.

If an incorrect address is provided and the shipment is undeliverable or requires re-dispatch, additional shipping charges will apply and will be the responsibility of the customer. Evorece is not liable for delays or non-delivery resulting from an incorrect address provided by the customer.

Failed Delivery Attempts

Our courier partners will typically attempt delivery multiple times before returning a shipment. If delivery cannot be completed within approximately 3 to 5 days due to customer unavailability, non-response, or inaccessibility at the delivery location, the shipment may be returned to the Evorece warehouse.

In the event of a returned shipment due to failed delivery attempts, additional shipping charges may apply for re-dispatch. Please ensure someone is available to receive your order at the provided address.

Delivered but Not Received

If your order is marked as delivered by the courier partner but you have not received it, please contact our customer support team as soon as possible at customerservice@evorece.com or through our phone support.

Evorece will raise an investigation with the courier partner on your behalf. If the shipment is confirmed to be lost, stolen in transit, or misdelivered, you will be eligible for a refund or a replacement order, subject to investigation findings.

Lost Shipments

If your order is confirmed lost during transit by the courier partner, you may choose between a full refund to your original payment method or a replacement order dispatched at no additional cost.

Evorece will coordinate directly with the courier partner to investigate and resolve the issue as quickly as possible. You will be kept informed throughout the process. To report a potentially lost shipment, please contact our support team promptly.

Weekend Shipping

Evorece may process and dispatch orders on weekends depending on operational availability and courier service schedules at the time.

Weekend processing is not guaranteed and may vary. Orders placed over the weekend that are not processed until the following business day will be communicated accordingly through your order confirmation or updates.

Future International Shipping

Evorece currently does not offer international shipping. All orders are fulfilled within India only.

If international shipping is introduced in the future, separate shipping terms, delivery timelines, duties, taxes, and policies may apply to international orders. Any such expansion will be communicated through our platform and will be accompanied by updated policy documentation.

Contact & Support

For any shipping-related questions, delivery concerns, tracking assistance, or shipment issues, our customer support team is available to help.

Email: customerservice@evorece.com

You can also visit our contact page at /contact or use the order tracking page at /track-order for shipment updates. We are committed to resolving all shipping-related concerns promptly and transparently.