Introduction
Welcome to Evorece. We are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the Evorece platform.
By using the Evorece website, placing an order, or creating an account, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of the platform.
We take your privacy seriously and handle all personal data in accordance with applicable Indian data protection laws and regulations.
Information We Collect
Evorece may collect the following categories of personal information from you:
Personal Details: Full name, email address, mobile number, gender, shipping address, and billing address.
Account & Order Information: Account registration details, order history, and records of customer support communications.
Technical Information: Device type, browser information, IP address, and website usage data such as pages visited, time spent, and interactions on the platform.
We collect this information when you register an account, place an order, contact our support team, or browse our website.
Evorece does not collect, store, or process any payment card details such as credit card or debit card numbers. All payment information is handled exclusively by our authorised payment partners.
Account Registration
To shop on the Evorece platform, customers are required to create a registered account. Your mobile phone number is used as the primary method of authentication and for managing your account on our platform.
By registering, you confirm that the information you provide is accurate, current, and complete. You are solely responsible for maintaining the confidentiality and security of your account. Any activity that occurs under your account is your responsibility.
If you believe your account has been accessed without authorisation, please contact us immediately at customerservice@evorece.com.
How We Use Your Information
Evorece uses the information we collect for the following purposes:
To process and fulfil your orders and arrange delivery of products to your address.
To provide customer support via email and phone, and to respond to your queries or concerns.
To manage your account, including authentication and account-related communications.
To send you order confirmations, shipping updates, and other transactional notifications related to your purchases.
To improve the performance, functionality, and overall shopping experience on our website.
To detect, investigate, and prevent fraudulent transactions and other illegal activities.
To comply with applicable legal and regulatory obligations.
We process your information only for legitimate purposes and do not use it in ways that are inconsistent with this Privacy Policy.
Marketing Communications
With your consent, Evorece may contact you with marketing and promotional communications, including promotional emails, SMS messages, and WhatsApp messages about new product launches, special offers, discounts, and brand updates.
You have the right to opt out of marketing communications at any time. To unsubscribe, you may use the opt-out link included in our emails, reply STOP to SMS messages, or contact us directly at customerservice@evorece.com or by phone.
Opting out of marketing communications will not affect transactional messages related to your orders or account.
WhatsApp Communication
Evorece may use your registered mobile phone number to communicate with you via WhatsApp for the following purposes:
Order confirmations and status updates, delivery notifications and tracking information, customer support assistance, and promotional communications where you have provided consent.
By registering your phone number with us, you acknowledge that Evorece may use WhatsApp as a communication channel. You may opt out of promotional WhatsApp messages at any time by contacting us at customerservice@evorece.com or through our phone support.
Payment Security
All payments made on the Evorece platform are processed securely through Razorpay and other authorised payment providers. These providers maintain their own privacy and security standards in accordance with industry best practices and applicable regulations.
Evorece does not collect, store, or have access to your credit card or debit card information at any point during or after a transaction. All sensitive payment data is handled exclusively by our payment partners.
We strongly recommend that you review the privacy and security policies of our payment partners for a full understanding of how your payment information is handled.
Data Retention
Evorece retains your personal information for as long as your account remains active or as needed to provide our services and fulfil the purposes described in this Privacy Policy.
You may request deletion of your account and associated personal data by contacting us at customerservice@evorece.com. We will process such requests in accordance with applicable laws.
Please note that certain records, including order history, financial transaction records, tax documentation, and other information required by law, may be retained for a longer period even after account deletion. Such retention will be limited to what is legally required or permitted.
Data Security
Evorece implements reasonable administrative, technical, and operational security measures designed to protect your personal information against unauthorised access, misuse, alteration, loss, or disclosure.
While we take the security of your data seriously and apply industry-standard safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our security practices.
If you have reason to believe your information has been compromised, please contact us immediately at customerservice@evorece.com.
Children's Privacy
The Evorece platform is accessible to users under the age of 18. We encourage parents and guardians to supervise and guide the online activities of minors who use our platform.
Evorece does not knowingly collect personal information from minors in violation of applicable Indian laws. If we become aware that personal information has been collected from a minor without appropriate consent, we will take steps to address the situation appropriately.
If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us at customerservice@evorece.com.
Your Rights
As a customer of Evorece, you have the following rights with respect to your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information associated with your account.
Deletion: You may request deletion of your account and personal data, subject to our data retention obligations.
Opt-Out: You may opt out of marketing communications at any time via email, SMS, WhatsApp, or by contacting us directly.
Privacy Queries: You may contact us at any time with questions, concerns, or requests relating to your personal information and privacy rights.
To exercise any of these rights, please reach out to us at customerservice@evorece.com or through our phone support.
International Expansion
Evorece currently operates within India, and your personal data is processed and stored in accordance with applicable Indian laws.
In the future, Evorece may expand its operations to international markets. Should such expansion occur, customer data may be processed in additional jurisdictions. Any such cross-border data processing will be carried out in compliance with applicable data protection laws and regulations in the relevant jurisdictions.
We will update this Privacy Policy to reflect any material changes resulting from international expansion and will communicate significant updates through our platform.
Changes to this Privacy Policy
Evorece reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be published on the Evorece website with the revised effective date.
It is your responsibility to review this Privacy Policy periodically. Your continued use of the Evorece platform following any updates constitutes your acceptance of the revised policy.
Where changes are material, we will make reasonable efforts to notify registered customers via email or through a notice on our website, though we cannot guarantee individual notification for every update.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, our customer support team is available to assist you.
Email: customerservice@evorece.com
You may also reach us through our phone support line. We are committed to addressing all privacy-related inquiries promptly and transparently.
Questions about
your Privacy?
Our team is always happy to help. If something isn't clear or you have concerns about your data, just reach out — we've got you.
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