Returns &
Refund Policy

Overview

At Evorece, we are committed to providing you with a smooth and enjoyable shopping experience. We understand that sometimes a product may need to be returned or exchanged, and we have outlined our policy below to make that process as straightforward as possible.

Please read this policy carefully before initiating a return, exchange, or refund request. By placing an order on the Evorece platform, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return or exchange within 7 days of delivery, subject to the conditions outlined in this policy. Requests raised after this 7-day window will not be eligible.

To be eligible for a return or exchange, the product must meet all of the following requirements:

The product must be unused and unworn. The product must be unwashed. The product must be undamaged and in its original condition. All original tags must be attached and intact. The product must be returned in its original packaging.

Evorece reserves the right to reject any return or exchange request where the returned product does not meet these eligibility requirements upon inspection.

Return & Exchange Process

To initiate a return or exchange, customers must visit our dedicated returns portal at /returns and submit a request through the platform.

When submitting your request, please provide the following information to help us process it efficiently:

Your order details including the order number and date of purchase. The specific product you wish to return or exchange. A clear reason for the return or exchange request.

Our support team will review your submission and guide you through the next steps. Requests submitted through any channel other than the returns portal may experience delays.

Return Shipping Charges

Return shipping costs are shared between the customer and Evorece. Customers are responsible for 70% of the return shipping cost, while Evorece will bear the remaining 30%.

The applicable deduction amount will be communicated to you during the return process, based on your location and the courier charges applicable at the time of the return.

Please note that return shipping charges are separate from any refund amount and will be calculated and deducted accordingly.

Wrong Product Received

If you receive a product that is different from what you ordered, we sincerely apologise for the inconvenience. In such cases, you are eligible for either a full replacement of the correct product or a full refund.

To resolve this, please report the issue promptly through the returns portal at /returns, providing your order details and a description of the incorrect item received. We may request supporting photographs to verify the discrepancy.

Evorece will prioritise resolving wrong product issues as quickly as possible.

Damaged Product Received

If your order arrives in a damaged condition, you are eligible for a replacement or a full refund.

Please report the damage through the returns portal at /returns as soon as possible after delivery. You may be required to provide photographs of the damaged product and its packaging to assist us in verifying the issue and processing your request.

Evorece takes product quality seriously and will work to resolve all damage-related concerns promptly.

Size Issues

If you have ordered the wrong size or find that the size does not fit as expected, you are eligible to request an exchange for a different size or a refund.

All size-related requests must comply with the return eligibility requirements outlined in Section 02. Products must be unused, unwashed, and returned with original tags and packaging intact.

We recommend referring to our size guide on each product page before placing your order to help ensure the best fit.

Product Not Liked

If you simply change your mind or no longer wish to keep the product, Evorece allows returns, refunds, and exchanges for this reason as well.

Products must meet all return eligibility conditions as outlined in Section 02, including being unused, unwashed, undamaged, and returned with original tags and packaging.

We want you to love what you receive from us, and we are happy to help you find something better suited to your taste.

Sale & Discounted Products

Sale and discounted products are eligible for returns, exchanges, and refunds under the same conditions as full-priced products.

Provided all policy conditions are met — including return eligibility requirements and submission through the returns portal — customers purchasing sale or discounted items will have the same rights as those purchasing at full price.

No distinction will be made in the handling of return or refund requests based solely on whether the product was purchased at a discounted price.

Non-Returnable Products

The following products are not eligible for return or exchange under any circumstances:

Products that have been used or worn. Products that have been washed. Products that have been damaged due to customer use, mishandling, or negligence. Products from which original tags have been removed. Products that are not returned in their original packaging.

Evorece reserves the right to inspect all returned items before approving a refund or exchange. If a returned product is found to not meet the eligibility criteria, it may be returned to the customer without a refund being issued.

Refund Methods

Once a return has been approved, customers may choose to receive their refund through the following methods:

Refund to the original payment method used at the time of purchase. Refund to a bank account, where applicable.

Please note that the available refund options may vary depending on the original payment method. Our support team will communicate the applicable options to you during the return process.

Potli Cashback on Returns, Exchanges & Cancellations

Evorece rewards every confirmed order with 5% Potli cashback, credited to your Potli wallet. Because this cashback is earned on the items you keep, it is adjusted whenever an order or item does not stay with you.

Returns: When a return is approved, the 5% Potli cashback earned on the returned item(s) is deducted from your Potli wallet. For partial returns, only the cashback corresponding to the items actually returned is reversed.

Order Cancellations: If you cancel an order before it is delivered, the Potli cashback earned on that order is removed when the cancellation is processed. This is shown to you on the cancellation screen before you confirm.

Refused Deliveries: If a delivery is refused and the package is returned to us, the Potli cashback earned on that order is reversed in the same manner as a cancellation.

Exchanges: Exchanges do not affect your Potli cashback. No cashback is deducted and no new cashback is added. You simply receive the exchanged item.

This Potli cashback adjustment is separate from any product refund you may be entitled to under this policy. Where the earned cashback has already been spent, the reversal is applied against your Potli wallet to the extent possible.

Refund Processing Time

Refunds are initiated only after the returned product has been received by Evorece and successfully inspected to confirm it meets all return eligibility requirements.

Approved refunds are generally processed within 5 to 7 business days from the date of inspection approval. Please note that actual credit timelines may vary depending on your bank or payment provider's processing times, which are outside of Evorece's control.

You will be notified once your refund has been initiated.

Cash on Delivery (COD) Refunds

For orders placed using the Cash on Delivery payment method, refunds cannot be processed back to the original payment method as no digital transaction was made.

In such cases, customers are required to provide their preferred bank account details to receive the refund via bank transfer. Additional verification may be required before the refund is processed to ensure accuracy and prevent fraud.

Our support team will contact you to collect the necessary details once the return has been approved.

Refused Deliveries

If a customer refuses to accept delivery of a dispatched order, the package will be returned to Evorece by the courier partner.

Refunds for refused deliveries may be issued after the package has been received and inspected by Evorece. Please note that applicable shipping and return-related charges may be deducted from the refund amount, including the customer's 70% share of return shipping costs.

Repeated refusal of deliveries without valid reason may result in restrictions being placed on your account.

Lost Shipments

If your order is confirmed lost by our courier partner, you will be eligible to choose between a full refund or a replacement order at no additional cost.

Evorece will work closely with the courier partner to investigate the matter thoroughly. We will keep you informed throughout the investigation process and aim to resolve the issue as quickly as possible.

To report a potentially lost shipment, please contact our support team through the returns portal at /returns or via our customer support channels.

International Orders

Evorece currently operates exclusively within India, and this returns, exchanges, and refunds policy applies to all domestic orders.

In the event that Evorece introduces international shipping in the future, the refund and return policies applicable to international orders may differ from those outlined in this policy. Separate terms and conditions will be communicated for international orders at the time of such expansion.

Any updates to this policy will be published on the Evorece platform.

Contact & Support

For all return, exchange, and refund-related queries, we encourage customers to visit our dedicated returns portal at /returns to submit a request or track an existing one.

If you require additional assistance or have questions that are not addressed through the portal, our customer support team is available to help via email at customerservice@evorece.com or through our phone support line.

We are committed to resolving your concerns promptly and ensuring your experience with Evorece is a positive one.